Support
How can we help?
Answers about orders, subscriptions, treatment and your account, plus a direct line to the REWIND team when you need a person.
Order management & delivery
Track an order, shipping timelines, and what to expect when your package arrives.
Subscription management
Pause, skip, delay, restart or cancel a recurring order.
Treatment & consultations
Provider reviews, eligibility, dosing guidance and prescription questions.
Account & login
Sign in, reset a password, and keep your details up to date.
Payments & billing
Payment methods, invoices, and charges you do not recognize.
Returns & refunds
What can be returned, and how refunds are handled.
Brand Partner program
Enrollment, your partner account, and sharing REWIND responsibly.
General questions
How REWIND works, what we offer, and our common policies.
Common questions
Answers, fast.
Still not finding it? Scroll down and message the team.
Orders, shipping & subscriptions
How long does delivery take?
Once a licensed provider has reviewed and approved your order, it is prepared and shipped to you. You will receive a confirmation email with tracking as soon as your package leaves the pharmacy.
How is my order packaged?
Everything arrives together and discreetly: your peptides, syringes, dosing guidance, supplies and instructions, packed so you can start at home without a second trip anywhere.
Can I pause, skip or cancel a subscription?
Yes. Sign in to your account and open Subscriptions to pause, skip, delay or cancel. Changes made before your next billing date apply to that upcoming order.
My tracking has not updated. What now?
Carrier tracking can lag by a day, especially over weekends. If there is no movement after two business days, message our team with your order number and we will chase it for you.
Treatment, providers & safety
Do I need to see a doctor?
You complete a short health intake online. A licensed medical provider reviews your information, confirms eligibility and determines an appropriate protocol. Eligibility and treatment decisions always remain with the provider.
What if I am not eligible?
If a provider determines a prescription product is not appropriate for you, you are not charged for it. Our team will let you know and can point you to other options.
How do I ask a question about my dosing?
Dosing questions go to your provider through your account so they are answered by someone who can see your file. For anything urgent or if you feel unwell, contact your own doctor or emergency services.
How should I store my products?
Storage instructions are printed on your product and included in the box. Follow those instructions exactly, and reach out before using anything that has been stored outside the stated range.
Account, payments & billing
How do I reset my password?
Use the Forgot password link on the sign-in screen. A reset link is emailed to you straight away. Check your spam folder if it does not appear within a few minutes.
How do I update my card or shipping address?
Sign in and open your account details. Updating your address before your next billing date makes sure the upcoming order ships to the right place.
I do not recognize a charge.
Recurring orders bill on the same cycle as your original purchase. If a charge still looks wrong, message us with the date and amount and we will trace it.
Can I get a refund?
Our full policy, including what can and cannot be returned for health and safety reasons, is on the returns page.
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Talk to a human
Still need a hand? We are here.
Email us
Send us the details and your order number and we will come back to you.
support@rewindlife.coSupport hours
Monday to Friday, 8:00am to 5:00pm Mountain Time. We reply to most messages within one business day.
Medical questions
Questions about your treatment are answered by a licensed provider through your account.
Go to my accountREWIND does not provide emergency medical services. If you are experiencing a medical emergency, call your local emergency number. Information on this site is for general education and is not a substitute for advice from a licensed medical provider.